Set your store
Our friendly Customer Service team is always ready to help during our office hours!
Whether you've got questions about our products, payments or returns and exchanges, please don't hesitate to Contact Us
EIN 82-498 8117
Company number: 514024
We’re Bobux USA Inc. (EIN 82-498 8117), an incorporated company in USA. Our Office is at 2 Research Place, Suite 300, Rockville, Maryland 20850. Throughout the site, the terms “we”, “us” and “our” refer to Bobux USA Inc (in receivership).
When you shop with us (or access information, tools and services available through our apps and websites (our “Websites”), these terms and conditions (“Terms of Service”, “Terms”) apply. They’re important for both of us because they set out what we expect from each other. Terms apply to all users of our Websites, including but not limited to browsers, vendors, customers, merchants and/or contributors of content. You can find more info on the hyperlinked pages throughout these Terms, or by reaching out to Customer Service team - we’re always happy to hear from you!
These Terms may be updated and amended from time to time, so remember to check back in again before you shop. The latest version of the Terms will apply.
To shop on our Websites you need to:
- be at least the age of majority in your state or province of residence
- have a credit or debit card that we accept (see bottom of page for details of current payment providers); and
- be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).
You may not use our products for any illegal or unauthorised purpose.
Placing an order
When you place an order on our Websites, you should receive an acknowledgement email confirming that your order has been received.
We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these Terms).
All orders are subject to availability and confirmation of the order price. If there is an issue with an order, we’ll get in touch with you using the contact details in your order.
If you want to change your order within a short period of ordering, please contact our friendly Customer Services team, we will try to help.
From time to time, we might have to cancel or reject an order, or disable an account - for example, if we think something dodgy is going on with an order or account. If you think we’ve cancelled your order or disabled your account by mistake, please get in touch with our Customer Service team.
During web sale promotions, high volumes of traffic can be experienced and occasionally orders cannot be fulfilled. In this case you will be notified within 48 hours, and refunded in full within 10 working days.
Prices and Product Descriptions
Bobux is a busy place and we’re only human! Every now and then we may make a mistake pricing or describing a product or promotion. If we discover a mistake with anything in your order, we’ll let you know right away and give you the option of reconfirming your order with the correct details, or cancelling it.
If we can’t contact you, we will cancel the order and refund you in full if you have already paid.
Once you select a product that you wish to order you will then be shown the price you must pay based on the address you have provided. Please note that our prices exclude any sales taxes, and customs duties and import fees may be incurred when shipping to Hong Kong, as orders placed on this site are fulfilled from the USA. Unless otherwise stated all charges are in USD.
Depending on your order and delivery options, we may charge a delivery cost. Such additional costs will be clearly shown in the checkout process and included in the ‘Grand Total’.
If you notice a mistake anywhere on our Websites or on your order, please get in touch with our Customer Services team.
Delivery times and prices vary from country to country. If there is more than one option in your area, you’ll be given a choice of delivery options before you finalise your order.
We do our best to meet all delivery times, but sometimes there might be delays. If your parcel is delayed, we will keep you updated as much as we can. For more info on shipping and delivery, check out this page or get in touch with our Customer Services team.
Returns and Refunds
We're sorry to inform you that we cannot accept returns or exchanges for any items (including full price, sale and last chance) purchased on our website.
Before making a purchased, please carefully review the product description and images to ensure that it meets your expectations.
Faults or Damaged Goods
We are committed to producing high quality shoes from the best and safest materials. However, if a manufacturing gremlin managed to slip past our gatekeepers, please follow the instructions below.
Shoes purchased on the Bobux websitePlease get in touch with Customer Services team and send through some photos of the shoes. Our customer service team will take care of you and manage the returns process. We reserve the right to assess the condition and age of the returned goods prior to offering an exchange, discount voucher, refund or repair.
Shoes purchased on a third-party website or independent retailerPlease go back to the store that you purchased the product through and follow their returns process.
From time to time, we may issue promo codes that you can use to reduce the price of your order, or get a special deal. Remember, it’s up to you to enter the code at checkout!
Each Promo Code has its own terms, which will be made clear when it’s issued to you (e.g. what products, single/multiple use, when it can be used etc).
If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we can cancel your Promo Code and/or disable your account.
We can cancel, modify or suspend any Promo Code. We don’t like to do this, but may have to if someone or something is doing something that stops the promotion running fairly and properly – e.g. fraud, tampering, technical errors or other reasons beyond our control.
If you are the recipient of a Gift Voucher - lucky you! Gift Vouchers can be spent across multiple transactions. Any unused credit on the Gift Vouchers can still be used on your next Bobux purchase.
Gift Vouchers are valid for 1 year from the date of purchase.
Keep your Gift Voucher safe, if it is lost or stolen, we can not issue a replacement or transfer the value to another Voucher.
If you’re gifting someone else a Bobux Gift Voucher, make sure you get their email address correct! If you get it wrong and the Gift Voucher is emailed to someone else who uses it, there’s not much we can do. If you haven’t been thanked for your generous gift, give your lucky recipient a nudge as there’s a chance the email may have accidentally ended up in their junk or spam folder!
Gift Vouchers are in the same currency as the Website they were bought from, and can be redeemed only on that Website.
Your personal information
Things you shouldn’t do
You must not misuse our Websites (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our tech or functionality or steal our or our customers’ data.
Doing any of these things may be a criminal offence, and also ruins the fun for everyone by stopping us from giving our best service to everyone in the Bobux tribe. We take this very seriously, and we will report breaches or dishonest activity to the relevant law enforcement authorities.
By using our services, you agree to indemnify, defend and hold harmless Bobux International, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this Website or your breach of the Terms and Conditions.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
Intellectual property, software and content
Bobux owns or has permission to use the intellectual property in its Website and its content. These rights are protected worldwide. All such rights are reserved.
You are not allowed to use any of our Website content for commercial purposes without our permission.
You’re also not allowed to use our Bobux logo, brand or trademark without our permission.
Linking to this website
We don’t mind you linking to our Websites, as long as you do so in a fair and legal way that does not damage or take advantage of our brand or reputation.
Please don’t link in a way that suggests Bobux endorsement where this is inaccurate.
Our Website must not be framed on any other site without our permission.
Text marketing and notifications
By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 10 a month. You acknowledge that consent is not a condition for any purchase.
When you opt in for our service you may expect to get occasional texts concerning Latest products, Surveys, Welcome messages, Customer win-backs, Text Campaigns, Giveaways, Flash Sales, Upsells.
If you wish to unsubscribe from receiving text marketing messages and notifications, please click on the unsubscribe ('Opt-out') link we provide you within any of our messages or text STOP. You understand and agree that alternative methods of opting out, such as using alternative words or requests or texting a reply with alternative keywords will not be accounted as a reasonable means of opting out. Message and data rates may apply.
If your device does not support MMS we will deliver a SMS instead and strip the image. The opt out will also be delivered as a standard text message (SMS).
Mobile carriers worldwide are not responsible or liable for undelivered or delayed messages.
You can also contact us for more information at email@example.com
Complaints or need to speak to us?
We’re here to help! If something goes wrong, or you want to get in touch with us, please contact our Customer Services team
We have the right to amend, remove or vary our services and/or any part of the Website (including our Terms) at any time.
These Terms and our dealings with you are subject to law and the exclusive jurisdiction of the courts.
User Generated Content
By giving you the opportunity to feature your content on our social media channels and by responding with the required hashtag (such as #bobuxmovement or #bobuxshoes) you agree:
- we can use your handle and the content (the “Content”) on our Websites and/or on any of Bobux’s social media platforms (including but not limited to Instagram, Facebook, Pinterest and Twitter).
- we can edit, crop, adapt, enhance or modify the Content .
You agree that you:
- have the permission or are the legal guardian of everyone in the Content, or the permission of their legal guardian;
- have the right to grant Bobux the above rights; and
- are at least the age of majority.
We will remove the content from all accounts which we control if you (or anyone identifiable in the Content) asks us to.
We cannot control other users of social media actions. Other users can share or make use of the Content once posted - including but not limited to taking a screenshot of and saving an image of the Content to their device, sharing the Content on social media platforms or websites.
If you do not want to grant the permissions set out above then please do not give us consent to use the Content.
Bobux Toddlermonials Promotion
Entry period: 21 April 2020 - 30 June 2020
Bobux #toddlermonials Promotion Terms & Conditions
Information on how to enter and description of the prizes form part of these terms and conditions. These terms constitute the entire agreement between each entrant and Promoter. Entry into the Competition is deemed acceptance of these terms and conditions.
These terms and conditions shall be governed by the laws of New Zealand and country of residence as applicable.
The PromoterThe promoter is Bobux International Limited of 48 Broadway Newmarket, Auckland, New Zealand (Promoter).This Competition is not associated, endorsed or administered by Facebook or Instagram.
Competition PeriodThe Competition Period commences at 10am NZST on 21 April 2020 and concludes at 30 June, midnight NZST on 30 June 2020 (Competition Period).Entries received after the specified closing date will not be accepted.
How to enter
To enter the competition, the entrant (Entrant) must own, and tag a video of their child reviewing either a pair of Bobux shoes or their favorite toy, to Instagram using the hashtag #toddlermonials.
Entry is open to residents of New Zealand, Australia, European Union, United Kingdom and United States of America, aged 18 years or older.
To be eligible to enter the competition, the entrants must own, have access to the original file, AND either be a parent or legal guardian of the child, or have the express permission of the child’s parent/s or legal guardian/s to submit the file.
All entrants must be following either @bobuxshoes, @bobuxusa or @bobuxgermany on Instagram.
The Promoter accepts no responsibility for late, lost or misdirected entries.
By entering the Competition, the Entrant agrees to their names or Instagram username, video footage and stills from the footage being used by Promoter in any media or marketing, without any prior consent.
All entries become the property of Promoter and each Entrant acknowledges that Promoter may use all property for any promotional and marketing purposes related to the Bobux brand.
Winners and Prizes
All winners will be contacted by 5pm NZST Friday, 3 July 2020. Winners will be notified by Instagram direct message.
There will be five (5) WINNERS chosen globally during the Competition Period, who will be picked based on what Bobux deems to be appropriate as a child reviewer. Bobux will be looking for a clear recording, both visually and orally, in an environment suitable for home recording once the winners are chosen.
Each winner will win 1x pair of Bobux shoes per month, for a four month period August-November 2020, chosen by Bobux with the expense of the shipping paid by Bobux. In return, each winner must provide to Bobux 2 x video files of the review of every pair of shoes they are sent, within 10 days of receiving the shoes (this equates to 2x video from each winner per month).
The video file must be at least 2 minutes long, filmed in high definition in portrait format on a smartphone or camera and must be uploaded to a Dropbox link supplied by Bobux. Bobux has the right to request that a video is re-filmed if it is deemed too poorly lit, not easily understandable, or not of high enough quality to be of use.
The winner is only entitled to the relevant prize as outlined above and it is not transferable or exchangeable, and cannot be redeemed for cash.
The winners will be chosen by the sole discretion of the Promoter. All aspects of the competition are final and no correspondence will be entered into.
Date of last Update
21 April 2020