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Delivery / Returns
To keep things simple for time-poor parents we provide flat rate shipping.
Orders will be shipped within one business day from the date or order. Orders placed on Saturday or Sunday will be shipped the next business day. Expect delays in dispatch during holidays or sales periods.
Please allow up for 6 working days for addresses in Hawaii or Alaska.
Track & Trace
2-5 working days
Track & Trace
On orders over $90
2-5 working days
Lost or Damaged Goods
If your order is lost or damaged in transit, please contact Customer Service within 7 working days of placing your order so that we may assist you.
Returns, Exchanges & Refunds
Wrong size, not the right color – whatever it is, we are happy to help you to find the right product!
You may return unused items in original condition up to 28 days after receiving your order. The shoe box must also be intact.
If the fit is not right, we’ll gladly exchange your purchase for another size or design to the same value or provide you with an online credit.
Full Price Items
Items purchased at full price (not part of any sale or promotion) are able to be returned for an exchange, refund or online credit (excluding shipping costs). Please allow up to 48 business hours for the refund to show in your account from the time it was processed.
Exchanges are subject to online availability. If your prefered item is not available at the time of processing you will receive a refund or online credit.
Sale Items, Store Credits and Gift Cards
Items that are on sale, purchased during a promotion, online credits and gift cards are not able to be exchanged.
Items purchased on sale, can be returned for a refund or online credit to the same value, excluding shipping. During sale periods, returns may take up to 10 working days to process.
During web sale promotions, high volumes of traffic can be experienced and sometimes orders cannot be fulfilled. In this case you will be notified within 48 hours, and refunded in full within 10 working days.
Shoes purchased through a retailer or third party site
To exchange or return a product purchased from a Bobux stockist or third party online retailer, please return the item to the store directly.
Products purchased from online auction sites cannot be returned or exchanged through Bobux. Please contact the seller directly.
Booking returns, exchanges & refunds
The value of an item is determined by the amount paid and listed on your invoice. If you are exchanging for a new item, the value of the item is determined by the online listed price at the time your exchange is processed. We cannot apply discounts from past sales or promotions.
How to request a return, exchange or refund
For all refund and exchange inquiries, please contact us here. Please include your order number and contact details.
Please make sure the shoes are in original unworn condition, and the box is intact!
We are committed to producing high quality shoes from the best and safest materials.
However, if a manufacturing gremlin managed to slip past our gatekeepers, please follow the below instructions.
Shoes purchased on the Bobux website
Please get in touch with Customer Services and send through some photos of the shoes. Our customer service team will take care of you and manage the returns process.
We reserve the right to assess the condition and age of the returned goods prior to offering an exchange, discount voucher, refund or repair.
Shoes purchased on a third-party website or independent retailer
Please go back to the store that you purchased the product through and follow their returns process.