Please note that products ship from the USA. Taxes and duties may be applied.
ALL USA ORDERS - FREE
The shipping is on us! Bobux offers free shipping on all orders delivered within the USA. Your package will be sent using Track & Trace.
ORDERS OUTSIDE THE USA - USD $10.00
To keep things simple for busy parents we provide flat rate shipping. The shipping cost will stay the same, regardless of the size and weight of your package. Your package will be sent using International Post and will be untraced.
Estimated delivery times
2-5 business days for mainland USA
3-6 business days for Hawaii and Alaska
10-15 business days for orders outside the US
Lost or damaged goods
If your order is lost or damaged in transit, please contact Customer Service
within 7 Business Days of placing your order so that we may assist you.
RETURNS, EXCHANGES & REFUNDS
Wrong size, not the right color – whatever it is, we are happy to help you find the right product!
You may return unused items in their original condition up to 28 days after receiving your order. The shoe box must also be intact. If the fit is not right, we’ll gladly exchange your purchase for another size or design of the same value or provide you with an online credit. Please make sure the shoes are in original unworn condition, and the box is intact!
The value of an item is determined by the amount paid and listed on your invoice. If you are exchanging for a new item, the value of the item is determined by the online listed price at the time your exchange is processed. We cannot apply discounts from past sales or promotions.
REQUEST A RETURN, EXCHANGE OR REFUND
Returns from within the USA are free! Follow the instructions on the Returns Card in your package to request a postage label. If you do not have your Returns Card, or for any refund and exchange inquiries, Contact Us here. Please include your order number and contact details.
Returns from outside the USA are at the buyer's cost. Follow the instructions on the Returns Card in your package to fill out your Returns Form, pack your shoes, attach the postage label and mail your shoes back. If you do not have your Returns Card, or for any refund and exchange inquiries, Contact Us here. Please include your order number and contact details.
We are committed to producing high quality shoes from the best and safest materials. However, if a manufacturing gremlin managed to slip past our gatekeepers, please follow the instructions below.