DELIVERY & RETURNS

Please note that products ship from the USA. Taxes and duties may be applied.

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USA ORDERS OVER $75

Bobux members receive free shipping on all orders over $75 delivered within the USA! To become a member, sign up here.  Your package will be sent using Track & Trace.

If you do not wish to become a member, the shipping cost will be $10. Your package will be sent using Track & Trace.

USA ORDERS $75 AND UNDER

For orders $75 and under, the shipping cost will be $10. Your package will be sent using Track & Trace.

ORDERS OUTSIDE THE USA - USD $10.00

To keep things simple for busy parents we provide flat rate shipping. The shipping cost will stay the same, regardless of the size and weight of your package. Your package will be sent using International Post and will be untraced.

Estimated delivery times

5-7 business days for mainland USA, Hawaii and Alaska
15-25 business days for orders outside the US

Lost or damaged goods

If your order is lost or damaged in transit, please contact Customer Service within 7 Business Days of placing your order so that we may assist you.

We're sorry to inform you that we cannot accept returns or exchanges for any items (including full price, sale and last chance) purchased on our website. 

Before making a purchased, please carefully review the product description and images to ensure that it meets your expectations.

We are committed to producing high quality shoes from the best and safest materials. However, if a manufacturing gremlin managed to slip past our gatekeepers, please follow the instructions below.

Shoes purchased on the Bobux website
Please get in touch with Customer Services and send through a photo of the fault. Our team will take care of you and manage the returns process. We reserve the right to assess the condition and age of the returned goods prior to offering an exchange, discount voucher, refund or repair.

Shoes purchased on a third-party website or from an independent retailer
Please go back to the store that you purchased the product through and follow their returns process.