Due to the current situation there may be some delays in your orders arriving. There are some delays to various delivery systems, particularly for international orders.
This is a difficult time for retailers, so if there is a retail store in your area which stocks Bobux, we encourage you to reach out to them and support local. Many of our retailers can take orders online or over the phone, and may be able to have your Bobux delivered to your door even faster than we can! Check for local stockists here, we know they would love to hear from you.
We are monitoring the situation closely and are in constant contact with our warehouse partners, so please keep checking our website for any updates.
Please note that products ship from the USA. Taxes and duties may be applied.
SALE TIME - Due to increased order volume during our Big Birthday Sale your shoes may take an extra 2-3 days to arrive.
ALL USA ORDERS - FREE
The shipping is on us! Bobux offers free shipping on all orders delivered within the USA. Your package will be sent using Track & Trace.
ORDERS OUTSIDE THE USA - USD $10.00
To keep things simple for busy parents we provide flat rate shipping. The shipping cost will stay the same, regardless of the size and weight of your package. Your package will be sent using International Post and will be untraced.
Estimated delivery times
2-5 business days for mainland USA 3-6 business days for Hawaii and Alaska 10-15 business days for orders outside the US
During sale times, please allow an extra day or two for us to pack and send your order.
Lost or damaged goods
If your order is lost or damaged in transit, please contact Customer Service within 7 Business Days of placing your order so that we may assist you.
RETURNS, EXCHANGES AND REFUNDS
RETURNS, EXCHANGES & REFUNDS
Wrong size, not the right color – whatever it is, we are happy to help you find the right product!
You may return unused items in their original condition up to 28 days after receiving your order. The shoe box must also be intact. If you're in the USA, returns are free. International returns are at the buyers cost.
We cannot offer automatic exchanges at the moment, but if you would like to swap for another size or style, we're happy to offer free shipping on your replacement pair (orders within USA only). Please follow the returns process below.
The value of an item is determined by the amount paid and listed on your invoice. We cannot apply discounts from past sales or promotions.
Full Price Items
Items purchased at full price (not part of any sale or promotion) are able to be returned for a refund or online credit (excluding shipping costs). Please allow up to 6 business days for the refund to show in your account from the time it was processed.
Learn more about booking a return below.
Sale Items, Store Credits and Gift Vouchers
Items that are on sale, purchased during a promotion, using online credits and gift vouchers are not able to be exchanged. Items purchased on sale can be returned for a refund or online credit to the same value, excluding shipping. During sale periods, returns may take up to 10 business days to process.
Learn more about booking a return below.
During web sale promotions, high volumes of traffic can be experienced and sometimes orders cannot be fulfilled. In this case you will be notified within 48 hours, and refunded in full within 10 business days.
Shoes purchased through a retailer or third party site
To exchange or return a product purchased from a Bobux stockist or third party online retailer, please return the item to the store directly.
Products purchased from online auction sites cannot be returned or exchanged through Bobux. Please contact the seller directly.
REQUEST A RETURN
Returns for USA: Follow the instructions on the Returns Card in your package to fill out your Returns Form, pack your shoes, attach the free postage label and mail your shoes back. If you do not have your Returns Card, or for any refund and exchange inquiries, Contact Us here. Please include your order number.
Returns outside USA: Follow the instructions on the Returns Card in your package to fill out your Returns Form, pack your shoes and mail your shoes back. Ask for a receipt as proof of return including track and trace. The return costs are for your own account. If you do not have your Returns Card, or for any refund and exchange inquiries, Contact Us here. Please include your order number.
We are committed to producing high quality shoes from the best and safest materials. However, if a manufacturing gremlin managed to slip past our gatekeepers, please follow the instructions below.
Shoes purchased on the Bobux website
Please get in touch with Customer Services and send through a photo of the fault. Our team will take care of you and manage the returns process. We reserve the right to assess the condition and age of the returned goods prior to offering an exchange, discount voucher, refund or repair.
Shoes purchased on a third-party website or from an independent retailer
Please go back to the store that you purchased the product through and follow their returns process.