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Delivery / Returns

DELIVERY

To keep things simple for time-poor parents we provide flat rate shipping.

Orders will be shipped within one business day from the date or order. Orders placed on Saturday or Sunday will be shipped the next business day. Expect delays in dispatch during holidays or sales periods.

Standard Delivery

Track & Trace

US$6.00

2-5 working days

Free Shipping

Track & Trace

On orders over $90

2-5 working days

International Post

Untraced

US$10.00

10-15 working days

Please allow up for 6 working days for addresses in Hawaii or Alaska.

Lost or Damaged Goods

If your order is lost or damaged in transit, please contact Customer Service within 7 working days of placing your order so that we may assist you.

Free Returns

Wrong size, not the right color – whatever it is, we are happy to help you to find the right product! 

You may return unused items in original condition up to 28 days after receiving your order. If the fit is not right, we’ll gladly exchange your purchase for another size or design to the same value.

To qualify for free returns:

  • • Item must be returned within 28 days from time of delivery.
  • • The returned item must have been purchased at full price. Free returns unavailable for sale items.
  • • Proof of purchase must be provided.

How to book a return or exchange

For all refund and exchange inquiries, please contact us here. Please include your order number and contact details.

Returning faulty products

We are committed to producing high quality shoes from the best and safest materials. However, if a manufacturing gremlin managed to slip past our gatekeepers, please contact Customer Service and send through some photos of the shoes. Our customer service team will take care of you and manage the returns process.

We reserve the right to assess the condition and age of the returned goods prior to offering an exchange, discount voucher, refund or repair.

Returns

If items you purchased are returned by mail, the balance will be refunded within 7 days after Bobux has received the goods. Your refund will be payable with the same payment method you chose for purchase.

Shoes not purchased at our offical bobux online shop

Products purchased from online sites such as eBay or Craigslist cannot be returned or exchanged through us.

To exchange or return a product purchased from a Bobux stockist, please return the item to the store directly.