DELIVERY & RETURNS

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During web sale promotions, high volumes of traffic can be experienced and sometimes orders cannot be fulfilled. In this case you will be notified within 48 hours, and refunded in full within 10 business days.

Exchanges are subject to online availability. If your preferred item is not available at the time of processing you will receive a refund or online credit.

Unfortunately if you choose to return your sale item we are unable to offer the same discounted price if you were wanting to exchange the same item in a different size.

We are committed to producing high quality shoes from the best and safest materials. However, if a manufacturing gremlin managed to slip past our gatekeepers, please follow the instructions below.

Please get in touch with Customer Services and send through a photo of the fault. Our team will take care of you and manage the returns process. We reserve the right to assess the condition and age of the returned goods prior to offering an exchange, discount voucher, refund or repair.

If you purchased these from a third-party website or from an independent retailer then please go back to the store that you purchased the product through and follow their returns process.

To exchange or return a product purchased from a Bobux stockist or third party online retailer, please return the item to the store directly.

Products purchased from online auction sites cannot be returned or exchanged through Bobux. Please contact the seller directly.